IT Helpdesk/Infrastructure Specialist

Apply Now

Description/Job Summary

Basic Purpose of the Position:
As part of a regional team servicing users in Canada, Mexico and USA, the IT Helpdesk/Infrastructure Specialist provides troubleshooting services and quick break-fix response for end-user problems.  Providing pro-active help desk and infrastructure services to deliver high quality, highly available computing services to all end-users is the key challenge for this position. This position works in close collaboration with team members in other locations on a daily basis.
Main Responsibilities:
  • Receive, track, and resolve or escalate help desk calls in a timely fashion.
  • Provide prompt troubleshooting services for break-fix problems and schedule timely delivery for end-user requests.
  • Write and test user and technical documentation for Kace knowledgebase.
  • Participate in cross-audit activities for Information Systems.
  • Coordinate hardware and software deployments.
  • Maintain hardware and software inventory tracking.
  • Assist in the development, implementation, enforcement and documentation of procedural and security standards.
  • Maintenance of ITAR/DFARS Compliance policies and standards.
Requested Knowledge, Competencies and Abilities:
  • B.S. Degree Computer Information Systems discipline or equivalent Business Experience
  • Professional Microsoft Certification is a plus
  • Strong PC Setup and support skills
  • Strong Microsoft OS and application skills
  • VM and  Networking Familiarity
  • Must be a Permanent US Citizen
  • Must have a valid driver’s license and passport (traveling to Canada will be required)
Interested candidates should send a resume to or click the Apply Now link on this page.
Apply Now
{0} an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.\n\nFor more information, view the EEO is the Law Poster and Pay Transparency Statement.